After-Sales Service Policies

Part I General terms

The limited warranty policy described below applies to all products purchased directly from Gudsen or authorized vendors. In order to check the warranty period please keep your original proof like receipt, invoice, or sales order. If the order proof is missing or unable to provide, please contact Gudsen support for the backup solution, you may need to pay extra money to get the after-sales service. You can send the inquiry to [email protected] to learn more about it.

Part II refund policies

What is covered when request a refund

a. Manufacturing defects within 7 calendar days (the actual date may vary according to local laws and regulations) of the day of receiving the product.

b. The actual products are not matched with the original description within 7 calendar days (the actual date may vary according to local laws and regulations) of the purchasing date.

c. Product has been damaged in the transit, which was found in the presence of the couriers or immediately unpacked and reported when received the product;

The request for a refund will be rejected if

a. The damage sustained in transit of the product is not immediately reported when received the product;

b. The request for a refund is made beyond 7 calendar days (the actual date may vary according to local laws and regulations) of the day of receiving the product.;

c. The product has been tampered with or there is evidence of an unauthorized modification or disassembling.

d. Original accessories attachments, specification, and packaging box are incomplete, missing, or appearance is scratched or other visible damage caused by human negligence.

e. Legal proof of purchase like receipt or sales order are unable to provide, or have been forged or tampered;

f. Crash or burn caused by non-manufacturing defects, or any damage caused by unauthorized modification, or entry of foreign matters (liquid, dust, sand, etc.);

g. Labels, Serial Numbers, waterproof tag, false proof mark, etc. were tampered or altered;

h. Failure and damaged caused by force majeure, including fire, flood, earthquake, lightning strikes and etc.

i. A product has not been sent out in (7) calendar days after warranty service confirmation from Gudsen.

*Note:

1. The refund is equal and will not exceed the value of the returned product.

2. Refund service only provided for order from Gudsen MOZA Official Store https://store.gudsen.com/., We do not support refund service for orders from third-party websites or stores and suggest you to contact your original seller.

Part III replacement policies

What is covered when you request a replacement

a. Manufacturing defects within 15 calendar days (the actual date may vary according to local laws and regulations) of the day of receiving the product.

b. The actual products are not matched with the original description within 15 calendar days (the actual date may vary according to local laws and regulations) of the purchasing date

c. Product has been damaged in transit, which was found in the presence of the couriers or immediately unpacked and reported when receiving the product;

The request of a replacement will be rejected if

a. The damage sustained in transit of the product is not immediately reported when received the product;

b. The request for a refund is made beyond 15 calendar days (the actual date may vary according to local laws and

regulations) of the day receiving the product.;

c. Original accessory attachments, specification, and packaging box are incomplete, missing, or cosmetic damage caused by human negligence.

d. Legal proof of purchase like receipt or sales order are unable to be provided, or have been forged or tampered;

e. No quality issues in itself were found after the examination from Gudsen Technical Support;

f. Crash or burn caused by non-manufacturing defects, or any damage caused by unauthorized modification, or entry of foreign matters (liquid, dust, sand, etc.);

g. Labels, Serial Numbers, waterproof tag, false proof mark, etc. were tampered or altered;

h. Failure and damaged caused by force majeure, including fire, flood, earthquake, lighting strikes and etc.

i. A product has not been sent out in (7) calendar days after warranty service confirmation from Gudsen.

Part IV warranty service policies

What is covered when request a warranty service

a. The quality issue is caused by the manufacturing defects or loss in normal usage or followed the official instructions during warranty period.

b. Product has been damaged in the transit, which was found in the presence of the couriers or immediately unpacked and reported when received the product;

The request of a warranty service will be reject if

a. The product is no longer covered under warranty period.

b. The product which did not operate or installation at environmental, mechanical or electrical requirements;

c. Any malfunction resulted from unauthorized modification, disassembly, or shell opening not in accordance with the official instructions or manuals.

d. Any malfunction resulted from improper installation, incorrect use or operation not in accordance with the official instructions or manuals.;

e. Any malfunction resulted from unauthorized circuit modification and mismatch or misuse of the battery or ger.;

f. Any malfunction reliability or compatibility issues when using unauthorized third-party parts;

g. Labels, Serial Numbers, waterproof tag, false proof mark, etc. were tampered or altered;

h. Failure and damaged caused by force majeure, including fire, flood, earthquake, lighting strikes and etc;

i. A product has not been sent out in (7) calendar days after warranty service confirmation from Gudsen.

Part V Procedure of warranty

a. Consumers can contact [email protected] for the warranty service.

b. Consumers are responsible for shipping cost when sending their product(s) back if the permission is granted by the Gudsen, Technical Support will examine and identify the problem and responsibility; Gudsen will cover all the test cost, material cost, labor cost, and delivery fee when sending the repaired product back to customers if it is a quality problem.

c. If the product is deemed not to be covered by this warranty, we will contact customer to accept the repair cost, or on optionally, have the product returned back to the customer;

d. Consumers can contact [email protected] for more details of maintenance process;