Gudsen warranty covers all defects in materials and workmanship for all products sold by Gudsen.com. Only original, unaltered, and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by improper deployment, misuse, accidents, neglect, or the natural breakdown of materials over time. Products should be returned to us for evaluation. Items with defects in materials and workmanship will be repaired,exchanged or refunded.For more information about repair, exchange and returns, please visit our website's after service policy .


Warranty Period

At Gudsen, we offer lifetime warranty and limited warranty for different products varying on the materials, workmanship, usage rate, and the availability of the spare parts for each product.Details as below:


Product

Main Components

Warranty Period

MOZA Air Cross 2

AirCross 2 gimbal

12 months

Moza custom battery

6 months

Moza custom battery charger (optional)

6 months

Accessories cables

1 month

iFocus(option)

12 months

MOZA Slypod/Slypod E

MOZA Slypod

12 months

Accessories Cable

1 month

MOZA Mini-S

MOZA Mini-S Gimbal

12 months

Accessories Cables

1 month

MOZA Air 2

Air2 gimbal

12 months

Gimbal battery cover

3 months

Moza custom battery

6 months

Moza custom battery charger

6 months

Accessories cables

1 month

iFocus(option)

12 months

MOZA Air/AirCross

Air/AirCross Gimbal

12 months

Handle Bars/Side handles/Handle Clamp

12 months

Wireless Thumb Controller

12 months

Moza Custom Battery

6 months

Moza Custom Battery Charger

6 months

Accessories Cables/Lens Support

1 month

MOZA Mini-MI

MOZA Mini-MI Gimbal

12 months

Tripod

1 month

Charging Cable

1 month

MOZA Lite2/2P

Lite2/2P Gimbal

12 months

Lite2/2P Carry Case

12 months

Wireless Thumb Controller

12 months

Moza Custom Battery 

6 months

Moza Custom Battery Charger

6 months

MOZA MOIN Camera

Moin Camera

12 months

Retailed accessories

Retailed accessories

1 month


Consumers are responsible for shipping cost when sending their product(s) back if the permission is granted by Gudsen, 

Technical Support will examine and identify the problem and responsibility; Gudsen will cover all the test cost, material cost, labor cost, and delivery fee when sending the repaired product back to customers if it is a quality problem.


If the product is deemed not to be covered by this warranty, we will contact customer to accept the repair cost, or on its option, have the product returned back to the customer;


Consumers can contact  support@gudsen.com  for more details of maintenance process;


How to Get Warranty Services?

For products under warranty service, once you have made a decision to return items, please email:  info@gudsen.com  to get a Return Merchandise Authorization (RMA) number. Once we have received your return with all required documents, you will receive a refund that are in stock within 1-3 business days or get refunded within 7 business days.


For more information about Exchange and Returns, please visit our website's after-service policy.


*We only provide refund service for order from Gudsen MOZA Official Store  https://store.gudsen.com/ . For orders from third-party website or store, we do not support refund service and we suggest you to contact your original seller.