Gudsen MOZA

Gudsen warranty covers all defects in materials and workmanship for all products sold by Gudsen.com. Only original, unaltered, and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by improper deployment, misuse, accidents, neglect, or the natural breakdown of materials over time. Products should be returned to us for evaluation. Items with defects in materials and workmanship will be repaired,exchanged or refunded.For more information about repair, exchange and returns, please visit our website's after service policy .

Warranty Period

At Gudsen, we offer lifetime warranty and limited warranty for different products varying on the materials, workmanship, usage rate, and the availability of the spare parts for each product.Details as below:

Consumers are responsible for shipping cost when sending their product(s) back if the permission is granted by Gudsen, 

Technical Support will examine and identify the problem and responsibility; Gudsen will cover all the test cost, material cost, labor cost, and delivery fee when sending the repaired product back to customers if it is a quality problem.

If the product is deemed not to be covered by this warranty, we will contact customer to accept the repair cost, or on its option, have the product returned back to the customer;

Consumers can contact  [email protected]  for more details of maintenance process;

How to Get Warranty Services?

For products under warranty service, once you have made a decision to return items, please email:  [email protected]  to get a Return Merchandise Authorization (RMA) number. Once we have received your return with all required documents, you will receive a refund that are in stock within 1-3 business days or get refunded within 7 business days.

For more information about Exchange and Returns, please visit our website's after-service policy.

*We only provide refund service for order from Gudsen MOZA Official Store  https://store.gudsen.com/ . For orders from third-party website or store, we do not support refund service and we suggest you to contact your original seller.