The policy described below applies to products purchased directly from Gudsen. Please keep your original proof of purchase, receipt, or sales order to exercise these policies.
Refund and exchange policies
Gudsen guarantees that conform to the following conditions, refund and exchange can be requested within 14 working days (the actual date may varies according to local laws and regulations) of the purchasing date (subject to the actual date the product was received).
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected]
1.What is covered by these refund and exchange policies?
a. Manufacturing defects;
b. Product has been damaged in the transit, which was found when being unpacked and checked in the presence of the couriers;
c. The actual products are not matched with the original descriptions;
2.What is not covered by these refund and exchange policies?
a. The damage sustained in transit of the product is not immediately reported ;
b. The request of refund or exchange is made after 7 working days (the actual date may varies according to local laws and regulations) of purchasing day;
c. All original accessories are incomplete in the product for refund or exchange, attachments, accessories, specification, and packaging, or appearance damage caused by human cause.
d. Legal proof of purchase, receipt, or sales order are unable to provide, or have been forged or tampered;
e. No quality issues in itself were found after the examination from Gudsen Technical Support;
f. Crash or burn caused by non-manufacturing defects, or any damage caused by unauthorized modification, entry of foreign matters ( water, oil, sand, etc.), improper installation or operation;
g. Labels, Serial Numbers, waterproof tag, false proof mark, etc. were tampered or altered;
h. Failure and damaged caused by force majeure, including fire, flood, earthquake, and lighting strikes.
3. The refund and exchange policies need to know.
a. For exchanges, only the defective parts will be replaced;
b. Please contact [email protected] for more details of refund and exchange process.
Warranty
All MOZA gimbals sold out enjoy one year warranty from the time of delivery. The warranty period for all MOZA accessories is 3 months. Gudsen will repair or exchange any product that fails to meet the specifications provided within the product's warranty period.
1. What is not covered by this warranty?
a. Crash, scratch, or burn caused by non-manufacturing defects;
b. Product which did not operate in conformance with installation environmental, mechanical or electrical requirements;
c. Any malfunction results from misuse, abuse, vandalism, neglect, improper modification, disassembling, storage, transportation, or handling;
d. The original identification markings on the product have been tampered, removed, or defaced;
e. Damage caused by the operation of the unit with a low charged or defective battery;
f. Damage caused by reliability or compatibility issues when using unauthorized third-party parts;
g. Failure and damaged caused by force majeure.
2. The warranty need to know.
a. Customers are responsible for shipping cost when sending their product(s) back; Technical Support will examine and identify the problem and responsibility; Gudsen will cover all the test cost, material cost, labor cost, and delivery fee when sending the repaired product back to customers if it is a quality problem in itself ;
b. If the product is deemed not to be covered by this warranty, we will contact customer to accept the repair cost, or on its option, have the product returned back to the customer;
d. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
c. Customers can contact [email protected] for more details of maintenance process.
Return Policy
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. We will offer you the nearest warehouse address according to the information you provide.
Notes
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason
No restocking fee to be charged to the consumers for the return of a product.;
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected]
Please contact our Customer service at [email protected] to get the return address.