Having technical issues checking out? From our experience, checkout issues are typically related to the web browser being used. So if you’re having some technical difficulties, the first step is to upgrade to the latest version of one of the following browsers:

Google Chrome
Mozilla Firefox
Apple Safari

Note: We do not recommend using Internet Explorer at this time, as it tends to clash with the HTML5 and JavaScript behaviors used by our site.

If you’re still having issues after using a different browser and upgrading to the latest version, try a few of these steps:

1. Access our site using your browser’s safe mode.
2. Clear your browser’s cache and cookies. (Here’s how.)
3. Disable any add-ons or extensions that might be running.
4. Ensure Java has been updated to the latest version, which is available here.

Fingers crossed that these steps help fix any issues you’re having! If you need some help performing any of the troubleshooting steps above, contact us by clicking the “New Support Ticket” link.