1. Confirm your Care Plan:
After purchasing, you will receive an order confirmation email. Please remember the order number, and then you can contact us for repair or replacement according to it when you need our care service. (Currently is only available on MOIN Camera, Follow us to get the latest news about MOZA Care.)
2. Activate your Care Plan:
Once you successfully purchased, the MOZA Care Service will be automatically activated.
Note: All Customers who have purchased MOIN Camera before can enjoy this MOZA Care Service for free.
3. Contact our expert service team:
Please feel free to contact our expert service team via email [email protected] for help!
4. Fill in a request:
Please click here to submit a ticket to describe your problem in detail.
5. Send to MOZA repair center:
After confirming your MOZA Care Account, we will immediately send you an email to inform you of the shipping address of the repair center. Then you can ship the product to us according to the shipping address that we provided.
6. Diagnose and Repaired:
After receiving your product, our expert service team will try their best to solve the problems for you.
7. Return or Replacement
Once repaired, we will ship it to you ASAP. If it cannot be repaired, we also will ship a new replacement for you immediately!