MOZA NANO SE

How do I use the NANO SE for the first time?
(1)Unlock the phone holder by turning it clockwise (2)Turn on the BT & GPS, download MOZA Genie App from the iTunes or App Store (3)Put the smartphone c...
What if Bluetooth is not found in the App?
(1)Click system setting-Bluetooth Connection and confirm whether you can connect to Hi-Nano SE Bluetooth. If yes, proceed to step 1. If not, proceed to step...
Can I connect NANO SE to multiple devices at the same time?
Only one device can be connected at a time. Connecting to a secondary device will automatically force disconnection from the first device. The second device...
Is NANO SE firmware and Bluetooth firmware the same thing?
The NANO SE firmware and Bluetooth firmware can be operated within one app but are separate and need to be upgraded separately. See the user manual for inst...
I am getting the following error message: Please check the Bluetooth configuration/Bluetooth connection failure prompt when Bluetooth is connecting to the NANO SE. What should I do?
Attempt to connect the device several times. If, after several attempts. It is still not connecting, contact technical support and provide the smartphone mo...
Why is my battery life less than the official advertised?
Actual battery life will vary based on the use environment. For instance, there is a difference in battery life when the gimbal operates in leveled or non-l...
The axis cn not handle the weight of the smartphone and can not be locked when mounting the smartphone on the NANO SE.
There is a locking knob on the side of the axis. Use a coin to lock the axis and return to normal use.
What if the smartphone is not leveled when mounting on the NANO SE?
Check that the chuck on both sides of the phone holder fits and clamps the phone completely. If it is misaligned, adjust the phone holder and the phone to e...
What should I do if the NANO SE enters sleep mode when the smartphone is mounted on the gimbal?
(1)Confirm the phone is leveled. How to confirm the phone is leveled: (1) turn off the gimbal (2) turn the phone horizontally. If the phone can freely turn ...
What should I do if the gesture control feature is not very sensitive?
(1)A environment with too many elements in the scene decreases the recognition rate of gesture shooting. If the problem persists, remove clutter or switch t...