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I load my phone & turn in on. It picks the phone up & moves it into place then suddenly drops. The longest it held the phone up was around a minute. The phone is balance, it just won't hold it up. It's like it shuts off but it's still on.

I don't think so. Like I said I did take it out of the case, even though it's hard to get it on & off. And it did work the longest when the case was on.