General

What's MOZA Care?
Every new MOZA product comes with free repair or replacement coverage via its limited warranty period. MOZA Care protection plans extend that coverage peri...
How does MOZA Care work?
1. Confirm your Care Plan: After purchasing, you will receive an order confirmation email. Please remember the order number, and then you can contact us...
Under what conditions can I purchase MOZA Care?
MOZA Care can be bound to your MOZA products when it meets one of the following criteria: 1. Brand new and un-activated supported products purchased from ...
Where is MOZA Care available?
At the moment, MOZA Care is only available to customers in the U.S, Canada, EU countries, the UK, Switzerland, Norway, Australia, Hong Kong, Taiwan, Japan, ...
How do I purchase MOZA Care?
Purchase MOZA products with MZOA Care together at MOZA Online Store.
How long is the coverage peroid of MOZA Care?
Moza Care service provides free repair or replacement within 30 days of receiving the product. The validity period of the replacement & repair service p...
Does MOZA Care support international coverage?
For the support products purchased from the MOZA official store with a valid proof of purchase, you can apply the replacement service and extended warranty ...
What products are supported by the MOZA Care?
MOZA Care service only temporarily supports MOIN camera.
What proofs needs to be provided during the maintance and repair process of MOZA Care?
Order number, purchase list, payment record like credit card statement, PayPal receipt, etc.
Can the MOZA Care service be used if the product is stolen or accidently lost?
No. The MOZA Care service is only for issues during normal use or accidents.