Hello my have the same problem, and I resolve, There is a battery 2032 inside the command that loses power and after that the paring is impossible, the light on the paring flash 3 times but no paring. You just have to take out the back sticker the gloss one with careful, and take the 4 bolts, regard the position of the button on the front to the main board, change the battery test to see the position of the front and M button and if all ok assemble, put the back glossy sticker and is ok.
Any help reach me on my Instagram gueifaopedro.
I have almost the same problem. Only, my menu (top) button is working fine. But none of the others. (I am using the Moze Genie app.)
I tried both the bluetooth reset and the pairing described above but none of them worked.
I also have the same problem.
Have tried all possible troubleshooting steps i.e. un/reinstalling the app, resetting Bluetooth connection, clearing Bluetooth cache as well as the steps outlined above to no avail.
Please help
To everyone experiencing the same issue, try to get in touch with your local/authorized Gudsen dealers. Sent mine back and after isolating the issue, they found out that the remote needed replacement..
They replaced mine after 2 days for about $7 US.
I have a similar problem. Can I have the warranty address in Vietnam?
Tôi bị vấn đề Remote không điều khiển được?
Aminus Sadat
Hello good people,
I owned a Moza Nano SE, and it was working fine until today. The detachable remote controller has suddenly become non functional. the mini light on the remote flashes but nothing happens on the camera app / or the gimbals. Press M button suppose to make the gimbal move between horizontal and vertical without supporting any app, but that doesn't even happens.
Does the remote controller has battery? how do it charge it self?
can i change the battery of the controller?
Can anyone help / suggest me what to do to solve the problem?
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