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Moza Slypod Pro

I sent my Moza Slypod Pro pro back after it stopped working. I was asked to send it to Germany which I did. 

That was nearly three weeks ago and the support centre has stopped emailing me back. I spent £500 on this during the crowdfunding campaign. 

Now I dont know if I'll get my money or product back. Can someone PLEASE RESPOND! 

 Indiegogo contribution #40

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