Shipping and Delivery

Shipping and Delivery
Shipping Time and Rules What is my order status? You can view your order status by looking up your order.  When will I get my MOZAStore order?...
Under what circumstances will the MOZA Online Store cancel an order unilaterally?
The MOZA Online Store sells and ships products to end-user customers only. You may not commercially distribute, publish, license, or resell any products ...
What is my order status?
You can view your order status by looking up your order.  Once your order has been handed over to the carrier for delivery, you will receive a Shipment Conf...
Can I change my shipment method?
Your submitted order is sent to our warehouses for shipping immediately so we are unable to amend your order.
Do I have to pay customs fees?
Your order may be subject to additional taxes, duties and/or fees (including customs clearance) charged by the destination country. Please contact the desti...
How do I get my tracking number?
After the order is shipped, you will receive a notification email or SMS containing the waybill number (you need to confirm SMS notifications when placing t...
How do I cancel after I have submitted the order, but it has not shipped?
If your order has not been shipped, you can submit a ticket at MOZA Help Center to apply for cancellation, The refund is only valid for orders placed at the...