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Knowledge base
Help Purchasing
MOZA Camera Stabilizers
2
How to Choose Your MOZA Gimbal?
Steps to Create Advanced Motion Timelapse with MOZA Air
Coupons & Gift Card
5
Why does the checkout page show that my coupon code is invalid?
How do I use a coupon code?
Can I use multiple discount codes on a single order?
Can I apply a discount to the purchase of a gift card?
Frequently asked questions about gift cards
About Payment
9
Payment Methods
Can not checkout?
Are there any exchange rates?
Do I have to pay extra fees when I buy MOZA products?
What can I do if the payment for my order is declined?
See all 9 articles
Shipping and Delivery
7
Shipping and Delivery
Under what circumstances will the MOZA Online Store cancel an order unilaterally?
What is my order status?
Can I change my shipment method?
Do I have to pay customs fees?
See all 7 articles
Aftersales Service
2
Return Policy
Terms And Conditions
Invoices
1
How to get an invoice for my order?
MOZA Point
0
MOZA Mini MX 2
1
What upgrades does MOZA Mini MX 2 have compared to MOZA Mini MX?
General
Battery problems
0
After Sales Service Policies
After-sales Policy
4
After-Sales Service Policies
Privacy Policy
Repair Service
Warranty policy
Repair Services
General
1
How many Repair Service Centers do you have?
MOZA Care
General
13
What's MOZA Care?
How does MOZA Care work?
Under what conditions can I purchase MOZA Care?
Where is MOZA Care available?
How do I purchase MOZA Care?
See all 13 articles
Product Support
MOZA AirCross 3
15
What is the maximum playload fo the AirCross 3?
Can AirCross 3 be linked with the Slypod Pro?
How to connect and control the camera via AirCross 3 cable?
How to activate Manual Position 2.0?
How to check the battery level without turning on the stabilizer (where is the indication on the handle)?
See all 15 articles
MOZA Mini MX 2
10
What upgrades does MOZA Mini MX 2 have compared to MOZA Mini MX?
What devices are supported by MOZA MINI MX 2?
What is Magic Mode?
How to operate the Inception Mode?
Why does my gimbal automatically enters sleep mode after a short while of usage?
See all 10 articles
MOZA Slypod Pro
14
Why can't my Slypod Pro adjust the speed after connecting to the app?
Why is there a data display delay when using the APP to operate Slypod Pro?
Why some functions of my Slypod Pro APP don’t work?
Why can't my Slypod Pro Bluetooth connect?
Why does my Slypod Pro Bluetooth often disconnect?
See all 14 articles
MOZA Air 2S
20
Moza Air 2S Specifications
Why can't my MOZA Air 2S search for the Bluetooth model in the App, nor can I search for it on my mobile phone?
Why does MOZA Air 2S display illegal data after setting a delay in the APP?
Why is my MOZA Air 2S unable to connect Bluetooth but I can search for it in the APP?
Why does my MOZA Air 2S fail to charge and the indicator light does not flash?
See all 20 articles
MOIN Camera
29
After inserting the card, why my MOIN Camera prompts a low-speed card and cannot record/photograph?
After inserting the card, why my MOIN Camera prompts card error and cannot record/photograph?
Can MOIN Camera manually select the tracking object (the default is face tracking)
Can MOIN Camera support an external microphone?
Does MOIN Camera support full lock mode?
See all 29 articles
MOZA Air Series
21
How to balance Air 2 correctly?
How to calibrate the Air 2?
Why the Air 2 can't be used with the old version of the wireless thumb controller?
Which control cable should I use for my Air 2 + Nikon Z6
How can I update the firmware of Air 2?
See all 21 articles
MOZA Slypod Series
3
What's MOZA Slypod?
How can I achieve Segmentation Mode with Slypod?
MOZA Slypod FAQ
MOZA AirCross Series
10
3 Methods of Auto Tuning-MOZA AirCross
How can I update the firmware of AirCross?
How to balance AirCross correctly?
How to calibrate the AirCross?
MOZA AirCross 2 FAQ
See all 10 articles
MOZA Mini Series
9
How can I update the firmware of Mini-MI?
How can I update the firmware of Mini-S?
How to balance Mini-MI correctly?
How to calibrate the Mini-MI?
MOZA Min-P FAQ
See all 9 articles
MOZA NANO SE
16
How do I use the NANO SE for the first time?
What if Bluetooth is not found in the App?
Can I connect NANO SE to multiple devices at the same time?
Is NANO SE firmware and Bluetooth firmware the same thing?
I am getting the following error message: Please check the Bluetooth configuration/Bluetooth connection failure prompt when Bluetooth is connecting to the NANO SE. What should I do?
See all 16 articles
MOZA Cinematic Series
0
MOZA Accessories
2
How can I update the firmware of MOZA iFocus?
Why can't iFocus be paired?
MOZA App
1
Why is there no MOZA Genie APP on Google Play?
Community forums
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MOZA Forums
Announcements
0
Feature Requests
43
A request on MOZA AirCross 2 Camera Compatibility
Posted by
岸本淳
,
over 3 years ago
Last Reply
by Roman. moravec
28 days ago
Genie app does not use the telephoto or wide lenses on iPhone Pro
Posted by
Neil Goodwill
,
2 months ago
Last Reply
by Neil Goodwill
2 months ago
Moza/Xbox Compatibility
Posted by
Larry Everage
,
2 months ago
Last Reply
by Larry Everage
2 months ago
See all 43 topics
Tips and Tricks
28
Charging Sony Alpha with MOZA Air
Posted by
Nadav Kagan
,
about 1 month ago
Last Reply
by Nadav Kagan
about 1 month ago
头文字D The Arcade 2.31
Posted by
googleli
,
4 months ago
Last Reply
by googleli
4 months ago
Moza CRP Pedals is it correct
Posted by
Warren
,
5 months ago
Last Reply
by Warren
5 months ago
See all 28 topics
Report a problem
211
Moza nano se remote not pairing with gimbal
Posted by
Rajeev Raju
,
2 days ago
Last Reply
by Rajeev Raju
2 days ago
Moza Mini Mi still move face down
Posted by
Adam Bazylczyk
,
over 3 years ago
Last Reply
by Tenzin 1970s
7 days ago
Firmware for moza aircross
Posted by
Ryan marx
,
over 2 years ago
Last Reply
by Itay Engel
10 days ago
See all 211 topics
Sales and offers
0