When I initially used the device, it worked perfectly. However, on subsequent attempts, the device failed to power on, even though the battery was fully charged. The device only operates when connected to a power source via the USB Type-C cable, which suggests there may be an issue with the internal battery or power system.
Here is a summary of the problem:
1. The battery is fully charged but the device does not power on.
2. The device works only when connected to an external power source through USB Type-C.
I have ensured that the USB cable and power adapter are functioning properly. I kindly request your assistance in diagnosing and resolving this issue. If further information or troubleshooting steps are needed, please let me know.
Aboubakr Gamal